Billing Frequently Asked Questions
Billing Contact Us:
When Payments are Due
Accepted Payment Methods
Declined Credit Card
Mailed Check Processing
Send Invoice Before It's Due
Change Billing Contact
Change Subscription Plan
Cancel My Account
Payment is due upon receipt for all Ekklesia 360 invoices, and a 15 day grace period is observed. For example, if you receive your invoice on 7/1, payment is due no later than 7/15.
60 days after
invoiceis sent: Access to edit your site in the CMS will be disabled.
90 days after
invoiceis sent: Public access to your site is disabled. (People can't see your website, but the content is not deleted).
120 days after
invoiceis sent: Your website is eligible for deletion.
1. Credit/Debit Cards: One time or Auto-Payments
2. ACH/e-checks: One-time automatic transfer of funds. Feel free to reach out if you have questions about setting up ACH payments.
3. Mail-In Check: Please address to Monk Development, 14488 Old Stage Rd, Lenoir City, TN 37772. Please note that checks take approximately 10 days to be delivered by USPS, and checks should be marked with the corresponding invoice number.
The easiest way to pay online, set up auto-pay or to update the credit card on file is to access your billing account directly. Your billing account is separate from your Ekklesia 360 CMS account (or Monk ID
The most common reason for a card being declined is that the billing address we have on file for you does not match the billing address of the card. You can update your billing address by logging into your billing account here or submitting the new address details to us here.
If it has been more than a week and a half since the check was mailed, it is likely that it was sent to our old billing address. All mail sent to our San Diego address is forwarded to our new billing address, with a slight delay in processing time. Our new address is 14488 Old Stage Rd, Lenoir City TN, 37772. If it has been over a month and the check has not been processed, it has likely been lost in transit. In this case, we recommend canceling the check and re-issuing payment.
We often receive this question from clients who pay by mail-in check. All monthly invoices are sent out as soon as they are created, on the first of every month. While your monthly subscription invoice has a due date of the 1st of the month, you have 15 days to pay the invoice before it is considered past due. If you prefer to pay by check, but would like to pay invoices as soon as you receive them, ACH payments are a good option (seen the "what payment methods do you accept?" article listed above)
The easiest way to change your billing contact information is to access your billing account directly. Your billing account is separate from your Ekklesia 360 CMS account (or Monk ID
You can let support know that you'd like to change your plan here: https://help.ekklesia360.com/support/. Please include your site ID, domain name, current plan, and the plan you would like to change to. We will get back to you with the date of your site and billing transition.
You can cancel your account by filling out this short cancellation form: http://help.ekklesia360.com/article/cancel-my-account/. Your cancellation request will need to be completed by
I have a question about my invoice that is not answered here