Admin

Billing Frequently Asked Questions

Billing Contact Us:

Schedule a Call or Email Us 

FAQs


When Payments are Due
Updating Credit Card Information
Late Payments
Accepted Payment Methods
Online Auto-pay
Declined Credit Card
Mailed Check Processing
Send Invoice Before It's Due
Change Billing Contact
Change Subscription Plan
Cancel My Account

When Payments are Due

Payment is due upon receipt for all Ekklesia 360 invoices, and a 15 day grace period is observed. For example, if you receive your invoice on 7/1, payment is due no later than 7/15. 

Updating Credit Card Information

In order to update your credit card information you will need to go to the client billing area here and log in. Once logged in, located in the top right-hand corner is a button that will say "Hello!”, hovering over that will reveal a drop down that reads "manage credit card". Select that option and it will allow you to update your card information. If you are unable to log into your account, please send an email requesting that your password be reset to

Late Payments

  • 60 days after invoice is sent: Access to edit your site in the CMS will be disabled.

  • 90 days after invoice is sent: Public access to your site is disabled. (People can't see your website, but the content is not deleted).

  • 120 days after invoice is sent: Your website is eligible for deletion. 

Accepted Payment Methods

1. Credit/Debit Cards: One time or Auto-Payments
2. ACH/e-checks: One-time automatic transfer of funds. Feel free to reach out if you have questions about setting up ACH payments. 
3. Mail-In Check: Please address to Monk Development, 14488 Old Stage Rd, Lenoir City, TN 37772. Please note that checks take approximately 10 days to be delivered by USPS, and checks should be marked with the corresponding invoice number.  

Online Auto-Pay Setup

The easiest way to pay online, set up auto-pay or to update the credit card on file is to access your billing account directly. Your billing account is separate from your Ekklesia 360 CMS account (or Monk ID), and can be accessed using this link. This link will allow you to change your password from the default system password to the password of your choice. Once you have customized your password, you can access the billing account, pay for invoices online, and set up auto-pay. The card that you use to make a payment will be saved for future auto-billing, unless you click the "do not save" option before submitting the payment.

Declined Credit Card

The most common reason for a card being declined is that the billing address we have on file for you does not match the billing address of the card. You can update your billing address by logging into your billing account here or submitting the new address details to us here

Mail-in Check Not Processed

If it has been more than a week and a half since the check was mailed, it is likely that it was sent to our old billing address. All mail sent to our San Diego address is forwarded to our new billing address, with a slight delay in processing time. Our new address is 14488 Old Stage Rd, Lenoir City TN, 37772. If it has been over a month and the check has not been processed, it has likely been lost in transit. In this case, we recommend canceling the check and re-issuing payment. 

Send Invoice Before It's Due

We often receive this question from clients who pay by mail-in check. All monthly invoices are sent out as soon as they are created, on the first of every month. While your monthly subscription invoice has a due date of the 1st of the month, you have 15 days to pay the invoice before it is considered past due. If you prefer to pay by check, but would like to pay invoices as soon as you receive them, ACH payments are a good option (seen the "what payment methods do you accept?" article listed above)

Change Billing Contact For My Account

The easiest way to change your billing contact information is to access your billing account directly. Your billing account is separate from your Ekklesia 360 CMS account (or Monk ID), and can be accessed using this link. This link will allow you to change your password from the default system password to the password of your choice. If this link does not work for you, you are likely not listed as a billing account in our system, and you'll need to reach out to us here

Change Subscription Plan

You can let support know that you'd like to change your plan here: https://help.ekklesia360.com/support/. Please include your site ID, domain name, current plan, and the plan you would like to change to. We will get back to you with the date of your site and billing transition.

Cancel My Account

You can cancel your account by filling out this short cancellation form: http://help.ekklesia360.com/article/cancel-my-account/. Your cancellation request will need to be completed by a main site administrator. Once the form is submitted, our billing department will confirm your cancellation and the end-date of site access. Site permissions are removed on the last week-day of the month in which the request was submitted.

I have a question about my invoice that is not answered here

Schedule a call with our billing department at https://calendly.com/bills/15min/, or email us here

 


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